West Shore Medical Center providers add self check-in kiosks

Brooke Sage from the West Shore Medical Center Primary Care office demonstrates the ease of using the newly installed self check-in kiosk. (Courtesy photo)

Brooke Sage from the West Shore Medical Center Primary Care office demonstrates the ease of using the newly installed self check-in kiosk. (Courtesy photo)

MANISTEE — Patients seeing West Shore Medical Center employed health care providers in Manistee have a convenient new option for checking in when they arrive for their appointments.

West Shore has installed self check-in kiosks in the lobby of the primary care office, located at 1400 E. Parkdale Ave., and on the first level of the specialty office building, located at 1293 E. Parkdale Ave. At the specialty office, kiosks can be used by patients visiting West Shore’s general surgery, orthopedic surgery, obstetrics and gynecology, neurology or pediatric practices.

“The purpose of the kiosk is to give patients a fast and easy way to register while reducing the bottlenecks and wait times at the front desk areas,” said Theresa Anderson, MSA, CMPE, director of Practice Operations for West Shore. “We expect the new process to free our front desk receptionists up for more meaningful patient interaction and improve the patient experience overall.”

Patients who have appointments with West Shore Medical Center providers at these locations are able to check themselves in, verify their information, sign up for the online Patient Portal, sign consent forms, and check their account balance from the kiosks. Customers can check in manually by entering their name and birth date, or can swipe the credit card on file to bring up the account for verification.

“It works similar to an airport check-in kiosk,” said Anderson.

For even more convenience, patients who have the Healow smartphone app are able to simply wave their mobile device in front of the kiosk to check in. Front office staff have been trained to help patients through the process if needed. Soon patients will be able to pay their co-pays and account balances through the kiosk as well.

“We encourage patients to use the kiosk, but it’s never required,” said Anderson. “If you’re visiting one of our providers, try it out and let us know what you think.”

Leave a Reply